MémoriaEmployers · Relocation management companies
Your people relocated to Madrid, settled in without tying up HR.
We take care of your employees' and their families' arrival, from the pre-departure briefing to the keys — and, when the time comes, their departure. One point of contact for you, another for them, and progress reports you never have to chase.
Destination services packages
Six packages, combinable, invoiced to the employer
Package names follow industry terminology, so they slot straight into your mobility policy and your RMC's purchase orders. Priced on quote, before VAT (recoverable by the company), depending on household size and timing.
Pre-arrival briefing
- Video call with the transferee (and partner)
- Timeline and documents to prepare before leaving
- First neighbourhood and school options
- Written summary, copied to HR
On quote, amounts before VAT · invoiced to the employer
Orientation
- Three to four neighbourhoods around the workplace
- Real rush-hour commutes
- Schools, shops, healthcare, sport
- Side-by-side comparison delivered the same evening
On quote, amounts before VAT · invoiced to the employer
Home Search
- Shortlisting and pre-visits
- Negotiation of rent and guarantees
- Lease review under the current LAU
- Signing (remote if needed), photo inventory, key handover
On quote, amounts before VAT · invoiced to the employer
Settling-in
- NIE / EU certificate, padrón, social security, health card
- Bank account, electricity, gas, water, internet
- Cl@ve and digital certificate
- Non-EU immigration coordinated with our partner lawyer
On quote, amounts before VAT · invoiced to the employer
School search
- Public, concertada and international schools
- Real costs and availability
- Visits, entrance tests, applications
- Mid-year admission through the SAE
On quote, amounts before VAT · invoiced to the employer
Departure
- Notice and check-out inventory
- Fianza recovery
- Closing contracts and padrón removal
- Vehicle deregistration or export
On quote, amounts before VAT · invoiced to the employer
How an assignment runs
You always know where your transferee stands
- HR briefA 30-minute call: household profile, arrival date, housing budget, services covered by your policy.
- Shared timelineWithin 48 h, a dated plan of every step, shared with you and the transferee.
- Progress reportsA written update every week: done, next, watch-outs, costs committed.
- End-of-assignment reportSummary of services delivered, documents obtained, upcoming deadlines for the transferee.
Our commitments
What you can count on
- Reply within 24 working hoursTo any HR or transferee request.
- Weekly updateWritten and dated, without you having to chase.
- DPA availableData processing agreement signed before any data is shared.
- GDPR complianceTransfers outside the EU covered by the European Commission's standard contractual clauses; restricted access, deletion at the end of the assignment.
- Invoicing in eurosFrom a Spanish S.L. (Star Alliance Consulting S.L., tax ID B19750199).
- Four languagesFrench, English, Hebrew and Spanish — for the transferee and the family.
- Regulated matters handled properlyNon-EU visas and work permits filed by our partner lawyer.
- No landlord commissionWhen we search for your transferee, you are the only one paying us.
- RMC subcontractingWe act as DSP for your RMC, under its brand if it prefers.
Onboarding a new supplier? Our capability statement is ready to attach to your vendor forms →
Employers' questions
Corporate FAQ
How does invoicing work?
We invoice the company or the RMC, in euros, from Star Alliance Consulting S.L., a Spanish company. Quotes per transferee or per package; invoiced at the end of each package, or monthly for long assignments. Official fees and third-party costs (translations, lawyer) recharged at cost, with receipts.
How quickly can you start?
HR brief within 24 working hours, timeline within 48 h; a home search can start the following week. Administrative timings (appointments, document issuance) are not in our hands: we build them into the timeline, but never promise them.
How do you protect our employees' data?
A data processing agreement (DPA) is signed before anything is shared. Data is processed in line with the GDPR — transfers outside the European Union, for example to our form and video-call tools, are covered by the European Commission's standard contractual clauses —, accessible only to the people on the assignment, passed only to the administrations and partners that need it, and deleted at the end of the assignment.
Which areas do you cover?
Madrid city and the whole Comunidad de Madrid, including Pozuelo de Alarcón, Las Rozas, Majadahonda, Boadilla del Monte, Alcobendas, San Sebastián de los Reyes and Tres Cantos. Further afield on request.
Which languages do you work in?
French, English, Hebrew and Spanish, with the transferee and with the family. Key documents (lease, inventories, reports) are provided in bilingual versions.
How is this different from an estate agent?
An agent represents the landlord and is paid on the letting. We work for your transferee and are paid by you: we search the whole market, negotiate on their behalf, check the lease, then handle everything after the keys — procedures, schools, contracts. When we support a tenant, we take nothing from the landlord.
Corporate quote
Tell us about your next move
We come back within 24 working hours with a priced proposal and a timeline.